Terms and Conditions

Website Terms

Please read these terms and conditions (“terms”, “terms and conditions”) carefully before using the [https://onpointpropertyservices.com.au] website (the “website”, “service”) operated by On Point Property Services (“us”, “we”, “our”).

Conditions of Use

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not agree with these terms, please discontinue use of the website immediately. On Point Property Services only grants use and access to this website, its products, and its services to those who have accepted these terms.

Privacy Policy

Before continuing to use our website, we advise you to read our Privacy Policy regarding user data collection. It will help you better understand our practices related to your privacy and personal information.

Intellectual Property

All materials, products, and services provided on this website are the property of On Point Property Services or its affiliates, employees, agents, suppliers, or licensors, including all copyrights, trade secrets, trademarks, patents, and other intellectual property rights. You agree not to reproduce, redistribute, or repurpose any of the intellectual property of On Point Property Services without our explicit consent.

By uploading content to the website, you grant On Point Property Services a royalty-free, non-exclusive license to display, use, copy, and transmit your content.

For any intellectual property concerns, please contact us to resolve any issues.

Service-Based Terms

Service Delivery Terms

We commit to providing the services agreed upon at the time of booking. The timing and scope of services will be as specified in the service agreement or booking confirmation. While we strive to meet scheduled appointments, unforeseen circumstances may cause delays. We will notify you as soon as possible if any changes to the scheduled service time are required.

Cancellations and Rescheduling

Customers may cancel or reschedule a booked service by providing at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may incur a cancellation fee. Rescheduling requests will be accommodated based on availability.

Payment Terms

Payments for services are due upon completion of the service unless otherwise specified in the service agreement. For long-term or large-scale projects, a deposit may be required. Failure to make timely payments may result in a delay or suspension of services.

Liability for Property Damage

While we take the utmost care when delivering our services, On Point Property Services is not responsible for pre-existing damage to your property. In the unlikely event that damage is caused by our team, you must notify us within 24 hours of the service for an assessment.

Customer Responsibilities

Customers are responsible for ensuring that the service area is accessible at the scheduled time. Failure to provide access may result in delays or rescheduling fees.

Satisfaction Guarantee and Refunds

We are committed to delivering high-quality service. If you are not satisfied with the work provided, please contact us within 48 hours so we can address your concerns. Refunds or rework will be offered at our discretion.

Health and Safety

Our team follows all relevant health and safety regulations to ensure the wellbeing of our staff and clients. We request that clients remove any hazardous materials or inform us of potential risks at the service site before work commences.

Force Majeure

On Point Property Services shall not be liable for any failure to perform due to circumstances beyond our control, including but not limited to acts of God, severe weather, fire, government action, or labor strikes.

General Terms

Applicable Law

By using this website, you agree that the laws of the Australian Capital Territory (ACT), Australia, without regard to conflict of laws principles, will govern these terms and any dispute that may arise between you and On Point Property Services or its affiliates.

Disputes

Any disputes related to your use of this website or purchases made from us will be subject to the exclusive jurisdiction of state or federal courts located in the Australian Capital Territory (ACT), Australia.

Indemnification

You agree to indemnify and hold On Point Property Services and its affiliates harmless from any legal claims, demands, or liabilities that arise from your use or misuse of our website or services. On Point Property Services reserves the right to select its own legal counsel for any matters that arise.

Limitation of Liability

On Point Property Services is not liable for any damages that may result from your misuse of our website. We reserve the right to modify, edit, or change this Agreement at any time. If any changes are made, we will notify our users through electronic mail.

This Agreement supersedes all prior agreements regarding the use of this website.